Air Canada check-in counters back online after massive outage

Travelers wait in line at the Montréal–Pierre Elliott Trudeau International Airport
Monday afternoon after an Air Canada system outage caused major delays

Air Canada customers in Canada and around the world were unable to check in or book a flight after a malfunction in the company's system.

Air Canada customers in foreign airports have also been raising concerns about long lines and check-in delays.

In Toronto and elsewhere in Canada, the system issues came as travellers were heading out of town for March break. The flight was scheduled to depart at 10 a.m.

Donna called NEWS 1130, telling us she's asked airline staff, but aside from saying they'll look after their passengers, not more is being offered.

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Flights are timed to connect conveniently with Air Canada´s extensive domestic schedule, provides for Aeroplan accumulation and redemption, Star Alliance reciprocal benefits, and for eligible customers, priority check-in, Maple Leaf Lounge access at Canadian airports, priority boarding and other benefits.

"We apologize for any inconvenience and are working towards restoring our service as quickly as possible", the airline said on Twitter.

"We're now experiencing an interruption at our customer Contact Centres and. Thank you for your patience", reads a tweet from the airline.

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