BNZ customers 'annoyed' after major outage

"We'll work with each and every one of them to understand exactly what happened to that particular customer", NAB Business executive general manager Cindy Batchelor said in Melbourne.

NAB customers and businesses are unable to access bank accounts and EFTPOS machines across the country.

Now, NAB has offered their sincerest apologies for the outage and has spoken to the media about the outage that affected the nation for more than six hours.

Bank of New Zealand customers say a lack of communication has left them annoyed after an outage that affected all of the bank's electronic services.

Yesterday, a spokesperson from NAB, Chris Owens, has revealed that there was a nationwide outage across multiple services.

The bank. according to Batchelor, will "work with [customers] to estimate what their losses might have been" as a result of the outage.

The widespread failure struck about 7.50am on Saturday and lasted some five hours before most services were restored.

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Customers overseas complained of being unable to pay for taxi fares and other things because of the outage.

"I also have food shopping to do for my son's first birthday party so I'm panicking a bit", Ms Lee tweeted.

"We had a series of failures caused by a power issue that then brought down the mainframe", Batchelor said in a statement.

When the power cut hit it took out "quite a few systems" at NAB and that impacted BNZ systems, he said.

"BNZ apologises to all of its customers who were affected and inconvenienced this, we appreciate the patience and understanding shown as we worked toward a resolution".

One person on Facebook wrote: "When you found out about this problem why don't you text all of your customers?"


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