Microsoft exits support forums

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Microsft is discontinuing support for Windows 7, Windows 8.1, Windows 8.1 RT (so, Windows RT in general), among others.

Coming to the hardware side, the company has announced that it will no longer offer forum support for the Surface Pro, Surface Pro 2, Surface RT, and Surface 2.

Microsoft's Answers Community is operated by Microsoft. "The forums will still be moderated by Microsoft agents to ensure participants can engage in a safe and positive environment".

If you research a Windows or Microsoft product issue using your favorite search engine, you usually get Microsoft Answers results in the top ten listing.

Microsoft did not provide any detailed explanation for this, but a forum moderator wrote the move is apparently being made to "shift support scope".

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The support for the below products will be discontinued across different forums in the Community.

In a forum post, Microsoft said that effective July Microsoft staff will no longer provide technical support for the above-mentioned products.

Microsoft Band - this topic will be locked.

The products listed on that page are Windows 7, Windows 8.1 and Windows 8.1 RT; all three products are still supported (albeit in extended support). Extended support includes paid support and security updates at no additional cost only, and that is what Microsoft could have meant. Therefore, it does not come as a surprise to see Microsoft assigning their staff to responding to questions for newer products that are still under full support. Support that was previously available in the Mobile devices forum will continue in the Other Windows mobile devices topic.

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