Complaint: CVS Pharmacist Refused to Fill Prescription for Transgender Woman

CVS said the pharmacist who harassed a customer is no longer employed but declined to give more specific details

A transgender woman who was just starting hormone therapy hit a roadblock when a local pharmacist refused to fill her prescription.

Hall said she was "elated" when she left her doctor's office April 24 with three prescriptions.

Last month, Arizona's Family told the story of a Peoria woman whose pharmacist refused to fill a prescription to end her pregnancy after a doctor told her the fetus was no longer viable.

"He did not give me a clear reason for the refusal".

The pharmacist not only refused to fill the prescription, but also loudly asked why she needed it. Hall says she was mortified, and that the pharmacist wouldn't hand the prescription note back to her either.

"Embarrassed and distressed, I almost started crying in the middle of the store", she wrote. I felt like the pharmacist was trying to out me as transgender in front of strangers.

Her elation quickly turned to anxiety when the pharmacist refused to fill her prescription and humiliated her in front of other customers, she said.

But Steve Kilar, spokesperson for the ACLU of Arizona, told Rewire.News that "the Arizona law that allows pharmacists to refuse service to customers pertains only to abortion and emergency contraception medicine, which is not what Hilde was seeking". Feeling as though she had no other options, she then filed a complaint with the Arizona State Board of Pharmacy on Thursday, according to the ACLU.

Hilde Hall, who lives in Fountain Hills, a suburb of Phoenix, said in a statement posted Thursday on the American Civil Liberties Union's website that she went to the pharmacy in April after receiving her first prescriptions for hormone therapy.

The statement said the pharmacist violated company policies and "does not reflect our values or our commitment to inclusion, non discrimination and the delivery of outstanding patient care".

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Pop culture junkie. Dolly Parton once ruffled my hair and said I was "just the cutest thing ever".

"I have contacted CVS' corporate complaint line multiple times, but no one has addressed my concerns or offered me an apology", she wrote.

Arizona is one of six states that has a law allowing pharmacists to refuse to fill prescriptions that violate their religious or moral beliefs.

DeAngelis said the pharmacist was no longer employed at CVS, but he would not clarify whether the pharmacist was sacked after the company learned about Hall's encounter.

According to CVS, The pharmacist has since been fired.

CVS said the employee was sacked, and added it had not responded to Hall's complaints because of "an unintentional oversight".

DeAngelo added they were making arrangements Friday to speak with Hall. "But many other transgender people are not as fortunate as I am".

ACLU Senior Staff Attorney Joshua Block said the assurances from the pharmacy chain are important at a moment in time when the Trump administration has signaled its intent to roll back health care protections for transgender and non-binary individuals.

Walgreens policy requires pharmacists who morally object to filling a prescription to refer it to another pharmacist or manager "in a timely manner", which Arteaga's pharmacist did not do.

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