Transgender woman says Arizona pharmacist REFUSED to fill her hormone treatment

Hilde Hall

Hilde Hall says she was holding back tears when a pharmacist at a Fountain Hills CVS refused to give her the hormone therapy meds a doctor prescribed for her.

"I left the store feeling mortified", she wrote.

"This was the first time that she was starting with this medication", said Steve Kilar with ACLU Arizona.

"I was finally going to start seeing my body reflect my gender identity and the woman I've always known myself to be", she wrote.

'He just kept asking, loudly and in front of other CVS staff and customers, why I was given the prescriptions, ' Hall wrote in her ACLU blog.

"Embarrassed and distressed, I almost started crying in the middle of the store", she wrote. The state law does not mention hormone therapy prescriptions. But added: "I don't want to think about what might happen if this pharmacist mistreats a transgender person who does not have a good social support system".

Last month, Arizona's Family told the story of a Peoria woman whose pharmacist refused to fill a prescription to end her pregnancy after a doctor told her the fetus was no longer viable.

"CVS Health extends its honest apologies to Ms. Hall for her experience at our pharmacy in Fountain Hills, Arizona last spring", the company said. It was later filled at a Walgreens pharmacy "without question".

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"CVS Health extends its honest apologies to Ms. Hall for her experience at our pharmacy in Fountain Hills, Arizona last spring", said Mike DeAngelis, Senior Director of Corporate Communications for CVS.

According to a CNN report, CVS said "the pharmacist violated company policies and is no longer employed".

Pop culture junkie. Dolly Parton once ruffled my hair and said I was "just the cutest thing ever". The pharmacy isn't required to transfer refused prescriptions, but companies may make workplace polices that require referrals.

A CVS spokesman said it requires pharmacists to notify the company in advance about any religious convictions they have that would interfere with their ability to perform their job, so management "can ensure there are other arrangements in place to ensure the patient's medication needs are promptly satisfied".

In April, the Trump administration said it planned to roll back a rule issued under former president Barack Obama that prevents doctors and hospitals from discriminating against transgender people. On Thursday, Hall said she made a decision to file a complaint to the Arizona State Board of Pharmacy saying something needed to be done.

After Arteaga complained to the pharmacy board about a Walgreens pharmacist denying her a miscarriage-related prescription because of personal beliefs, the agency began an investigation. In fact, CVS pharmacists were directly involved in the development of the HRC's resource guide for providing pharmacy care and services to LGBTQ patients.

Hall said her prescription was eventually filled by a local Walgreens store.

We are very proud to have earned a ideal score on the Human Rights Campaign's (HRC) Corporate Equality Index for the past four consecutive years for our policies and practices related to LGBTQ equality.

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