Here's everything T-Mobile announced at its Un-Carrier Next event!

T-Mobile’s next ‘Un-carrier’ target: Customer service

The company says Team of Experts personnel will be available to all T-Mobile customers at no additional expense, so it's not like you have to sign up for a premium service plan to see any benefits.

T-Mobile's "Team of Experts" will be launching nationwide and will eliminate the customer grind of trying to get connected with a customer service representative.

There were three announcements made, one of them much larger than the other two and potentially large enough to get even more people headed over to T-Mobile's network.

T-Mobile on Wednesday unveiled its latest Un-carrier move: revamping bad customer service. Plus, the Un-carrier has launched asynchronous messaging for all T-Mobile customers in the T-Mobile App and iMessage.

Unlike those offers, the Pandora Plus service, which normally costs $5 a month, is only free for a year.

Tevez relishing Lionel Messi reunion in Barcelona
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T-Mobile enlisted actor Rainn Wilson - best known as Dwight from "The Office" - to demonstrate the frustration of working through a robocall, being transferred among departments and ultimately not getting a problem solved while on a generic customer service call. Instead of waiting for a rep, you are in control.

Team of Experts goes live nationally today, although there's still an option to use an automated system if you prefer. "Because at T-Mobile, our customers have always been rock stars to us". If you already have a Pandora Plus subscription through the App Store or Google Play, you'll need to cancel that subscription before you can redeem your code, but those who are subscribed through Pandora directly will be able to simply redeem the code and continue listening. The company also said that it's going to begin offering some new perks to customers, and both of these perks are centered around music.

Speaking of T-Mobile Tuesdays, all subscribers will also get a free year of Pandora Plus through the T-Mobile Tuesdays app on August 21. You can head over to T-Mobile's website for more on the partnerships, and be sure to head down to the comments section to let us know what you think of these deals.

Pandora Plus also includes unlimited skips and replays as well as offline listening - features not available to customers listening to Pandora's free, ad-supported tier.



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