China hotels red-faced after dirty cleaning practices revealed

China’s luxury hotels under scrutiny over basic hygiene practice

Hilton and Marriott group properties were among the 14 luxury hotels included in the video.

In several clips, workers in bathrooms wipe down sinks, coffee cups and glasses with the same used towel.

The Ritz-Carlton in Shanghai said it carried out an investigation after the video exposed one of its cleaners, who had been found using the same towel to clean the shower glass, floor, counter and cups.

The Mandarin Oriental hotel in the commercial hub of Shanghai vowed "it would not tolerate the inappropriate cleaning behavior in guest rooms shown in the video".

The Beijing Municipal Commission of Tourism Development summoned managers of the four hotels for an inquiry on Thursday.

"But the actual practises on that day did not follow the cleaning standards for room cleaning, we are deeply sorry for this", the hotel apologised in a statement on its Weibo account, adding that staff would be retrained.

Wu Dong, the blogger who made and shared the video, identified himself in an introduction as a person who may have stayed at the most hotels in China.

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Meanwhile, Waldorf Astoria in Shanghai and Sheraton in Guiyang tendered an apology, The Sun reported.

The Peninsula hotel in Beijing said Friday that city inspectors had tested its cups and found they were cleaner than standards required.

Fearing retribution from the hotels he stays in, Huazong has not revealed his real name. The hotel chain apologized in a statement posted to Weibo.

According to financial news outlet Jiemian, the number of five-star hotels in China has risen from 615 in 2011 to 789 in 2015 - but average profit margins over the same time span have shrunk from 430 to 370 yuan per room.

Hygiene problems have been an ongoing issue for China's hospitality sector, with stomach-churning sanitation offenses making headlines from time to time. And in September of a year ago, an independent watchdog group revealed that a number of luxury hotels in Beijing had a habit of not changing bed linens or cleaning toilet seats between guest bookings.

"On the level of hygiene and morals, China's best hotels compare unfavorably to a small Japanese inn", mocked one user.



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