Family put on floor for two-hour flight

Paula Taylor and her daughter Brooke were forced to sit on the floor during the flight

But for one British family returning from a summer vacation previous year, all these minor inconveniences pale in comparison to the nightmare flight they experienced traveling with TUI airlines.

A couple and their daughter were forced to sit on the floor during a two-hour flight after Tui sold them seats that did not exist.

Mrs Taylor said: "We made sure we were three hours early at the airport to check in early just to make sure we got seats together".

They searched for their seats but to no avail.

'We just couldn't believe it when we realised that there genuinely weren't any seats for us'.

Brooke was given a seat next to a stranger and her parents were...

But while the plane was airborne, flight attendants had to get access to food for other passengers.

The family, from Alcester, Warwickshire, had paid £1,300 and were flying from Mahon in Menorca to Birmingham with TUI airlines.

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TUI airlines said a "last minute aircraft change" caused the issue.

The episode of Rip-Off Britain: Holidays will be broadcast on BBC One on Tuesday at 9.15am.

A spokesman for TUI said: "We are sorry to hear about Mr Taylor and his family's experience with us".

However she received a full refund after contacting BBC's Rip Off Britain: Holiday.

But Paula said the company was unhelpful when she first complained, even after she sent them photographic proof of what had happened.

Under Civil Aviation Authority rules, flyers are not permitted to be left unseated at any stage of a flight.

But Mrs Taylor says she was given short shrift when she raised the matter with TUI and was eventually offered a goodwill gesture of £30. The newspaper explained that passengers must not be without a seat during any point of a flight, though they can use cabin crew seating in some situations.

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